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1. Introduction
Night-Glo is a provider of high-quality, permanent LED lighting solutions based in Austin, TX. These Terms and Conditions apply to all sales, installations, and related services provided by Night-Glo.
2. Products and Services
2.1 LED Lighting System
• Night-Glo offers permanent LED lighting systems with a 5-year warranty covering manufacturing defects and installation issues.
• Systems include LED lights, aluminum tracks, controllers, and related components.
2.2 Installation
• Installation services include setup and wiring. Additional wiring beyond 300 feet will incur a fee of $100 per 300 feet.
• The customer is responsible for ensuring the installation site meets all necessary requirements for safety and accessibility.
3. Warranty and Limitations
3.1 Warranty Coverage
• Night-Glo provides a 5-year warranty from the installation date for all LED lighting products.
• The warranty covers defects in materials and workmanship but excludes:
• Damage caused by misuse, unauthorized modifications, or natural disasters.
• Normal wear and tear or cosmetic damages.
3.2 Warranty Claims
• Customers must submit claims with proof of purchase and installation. Night-Glo reserves the right to inspect and verify warranty claims.
4. Payment Terms
• Full payment is required upon completion of installation unless otherwise agreed in writing.
• Accepted payment methods include [list accepted methods, e.g., credit card, bank transfer, etc.].
5. Limitation of Liability
• Night-Glo is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the products and services.
• Our maximum liability is limited to the total amount paid for the product or service.
6. Maintenance and Repairs
• Regular maintenance is recommended to ensure optimal performance.
• Night-Glo offers repair services; additional charges may apply outside the warranty period.
7. Intellectual Property
• All logos, designs, and content related to Night-Glo are protected intellectual property. Unauthorized use is prohibited.
8. Privacy Policy
• Night-Glo values your privacy. Personal information is collected only for business purposes and will not be shared with third parties without consent. Please refer to our Privacy Policy for detailed information.
9. Governing Law
• These Terms and Conditions are governed by the laws of the State of Texas. Any disputes will be resolved in the courts of Austin, TX.
10. Changes to Terms
• Night-Glo reserves the right to modify these Terms and Conditions. Changes will be communicated via email or website updates.
11. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact.
1. Returns
1.1 Eligibility
• Returns are only accepted for products that are defective or were incorrectly installed.
• Customized products, including tailored LED tracks or custom-built controllers, are non-returnable unless they meet the conditions above.
1.2 Conditions for Returns
• The product must be in the same condition as received, with no signs of misuse or unauthorized modifications.
• Returns must be initiated within 30 days of purchase or installation.
1.3 Return Process
• Contact Night-Glo at info@night-glo.com or 512-222-4075 to initiate a return request.
• Provide proof of purchase (e.g., invoice or receipt) and describe the issue in detail.
• Once approved, ship the product to the provided return address. Shipping costs are the customer’s responsibility unless the return is due to a mistake on Night-Glo’s part.
2. Refunds
2.1 Eligibility for Refunds
• Refunds are issued for defective products or services confirmed by Night-Glo’s inspection.
• Refunds are not provided for non-defective customized products.
2.2 Refund Process
• After the returned item is received and inspected, we will notify you of the refund status.
• If approved, refunds will be processed to the original payment method within 7-10 business days.
2.3 Non-Refundable Costs
• Installation fees and additional wiring costs are non-refundable once services have been rendered.
• Shipping fees for returns are non-refundable unless the return is due to Night-Glo’s error.
3. Exchanges
If a product is defective, you may request an exchange instead of a refund. Exchanges are subject to product availability.
4. Contact Information
For questions or concerns about returns and refunds, please contact us.
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